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Shipping Policy

Overview

Welcome to Trenedee Watson Design! We specialize in providing high-quality digital art prints that you can enjoy in the comfort of your home. Please review our shipping policy for details on how we handle orders, shipping, and delivery.

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Order Processing

  • Digital Downloads: As our products are digital downloads, no physical items are shipped. Once your payment is confirmed, you will receive an email with a link to download your purchased art prints. This usually happens within minutes of your purchase.

  • Email Delivery: If you do not receive your download link within 24 hours, please check your spam/junk folder. If it’s still missing, contact our customer support team at [your support email] for assistance.

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Shipping Policy for Physical Items

If we offer any physical items such as printed art or merchandise, the following shipping policy applies:

  • Processing Time: Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.

  • Shipping Rates and Delivery Estimates:

    • Domestic Shipping: [Specify rates and estimated delivery times]

    • International Shipping: [Specify rates and estimated delivery times]

    • Please note that delivery times are estimates and can vary due to circumstances beyond our control.

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Shipping Restrictions

  • We currently ship physical items to [list of countries]. If your country is not listed, please contact us to inquire about potential shipping options.

  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Customs, Duties, and Taxes

  • Trenedee Watson Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Shipping Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order contains your tracking number(s) (if applicable). The tracking number will be active within 24 hours.

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Damages

  • Trenedee Watson Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

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Returns and Refunds

  • Digital Downloads: Due to the nature of digital products, we do not offer refunds or exchanges once the file has been downloaded.

  • Physical Items: If you are not satisfied with your purchase of a physical item, please refer to our [Return Policy] for more information.

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Contact Us

If you have any questions or concerns about our shipping policy, please contact us at watsontrenedee@gmail.com 

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Thank you for shopping with Trenedee Watson Design!

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