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Overview

Thank you for shopping at Trenedee watson Design. We strive to ensure that our customers are fully satisfied with their purchases. Please read our return policy carefully to understand how we handle returns and refunds.

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Digital Downloads

Due to the nature of digital products, we do not accept returns or exchanges for digital art prints once the files have been downloaded. All sales of digital products are final.

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Eligibility for Partial Refunds

While we do not accept returns, we understand that issues may arise. In such cases, we may offer a partial refund under the following circumstances:

• File Issues: If there is a problem with the digital file, such as a corrupted download or an error in the file, please contact us within 7 days of your purchase. We will assess the issue and may provide a corrected file or offer a partial refund if the issue cannot be resolved.

• Incorrect File: If you receive a file that is different from what you ordered, please notify us within 7 days. We will verify the mistake and either provide the correct file or issue a partial refund.

• Download Problems: If you experience technical difficulties downloading your purchase, please reach out to our customer support team for assistance. We will help you resolve the issue, and if it remains unresolved, a partial refund may be issued.

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Physical Items

For any physical items purchased from our store, we have the following policy:

• Damaged or Defective Items: If you receive a physical item that is damaged or defective, please contact us within 7 days of receiving your order. We may request photographic evidence of the damage. Depending on the situation, we will either replace the item or issue a partial refund.

• Incorrect Item: If you receive an incorrect item, please notify us within 7 days. We will arrange for the correct item to be sent to you and may request the return of the incorrect item. In some cases, a partial refund may be offered instead.

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How to Request a Refund

To request a partial refund, please contact our customer support team at watsontrenedee@gmail.com with the following information:

• Your order number

• A description of the issue

• Any relevant photos or screenshots

Our team will review your request and respond within 3 business days. If approved, partial refunds will be processed through the original payment method within 5-7 business days.

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Contact Us

If you have any questions or concerns about our return policy, please contact us at watsontrenedee@gmail.com

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Thank you for understanding and for shopping with Trenedee watson Design!

Overview

Welcome to Trenedee Watson Design! We specialize in providing high-quality digital art prints that you can enjoy in the comfort of your home. Please review our shipping policy for details on how we handle orders, shipping, and delivery.

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Order Processing

• Digital Downloads: As our products are digital downloads, no physical items are shipped. Once your payment is confirmed, you will receive an email with a link to download your purchased art prints. This usually happens within minutes of your purchase.

• Email Delivery: If you do not receive your download link within 24 hours, please check your spam/junk folder. If it’s still missing, contact our customer support team at [your support email] for assistance.

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Shipping Policy for Physical Items

If we offer any physical items such as printed art or merchandise, the following shipping policy applies:

• Processing Time: Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been processed and is ready for shipment.

• Shipping Rates and Delivery Estimates:

  • Domestic Shipping: [Specify rates and estimated delivery times]

  • International Shipping: [Specify rates and estimated delivery times]

  • Please note that delivery times are estimates and can vary due to circumstances beyond our control.

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Shipping Restrictions

• We currently ship physical items to [list of countries]. If your country is not listed, please contact us to inquire about potential shipping options.

• Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Customs, Duties, and Taxes

• Trenedee Watson Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Shipping Confirmation and Order Tracking

• You will receive a shipment confirmation email once your order contains your tracking number(s) (if applicable). The tracking number will be active within 24 hours.

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Damages

• Trenedee Watson Design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

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Returns and Refunds

• Digital Downloads: Due to the nature of digital products, we do not offer refunds or exchanges once the file has been downloaded.

• Physical Items: If you are not satisfied with your purchase of a physical item, please refer to our [Return Policy] for more information.

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Contact Us

If you have any questions or concerns about our shipping policy, please contact us at watsontrenedee@gmail.com 

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Thank you for shopping with Trenedee Watson Design!